Shipping Policy

Last Updated: April 19, 2026

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working business day.

Once processed, orders are handed over to our logistics partners for shipment.

2. Shipping Partners

We work with multiple reliable courier and logistics providers to ensure timely and safe delivery of your orders.

The choice of shipping partner is determined based on your location, serviceability, and operational efficiency. We are not limited to any single carrier and may change partners without prior notice to improve service quality.

3. Domestic Shipping (Within India)

We deliver across India.

  • Estimated delivery time: 3–7 business days from the date of dispatch

  • Delivery timelines may vary for remote or non-serviceable areas

  • Once your order is shipped, tracking details will be shared via email or SMS

Note: All orders are prepaid only. Cash on Delivery (COD) is not available.

4. International Shipping

We offer international shipping to selected countries.

  • Orders are processed within 2–3 business days

  • Estimated delivery time: 7–14 business days from dispatch, depending on destination and customs clearance

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country

Please note that international delivery timelines may vary due to customs procedures and other external factors.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight and dimensions

All applicable shipping fees will be clearly displayed before payment confirmation.

6. Shipment Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS.

You can use this tracking number to monitor your shipment status in real time through the respective courier partner’s tracking system.

7. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:

  • Weather conditions

  • Logistics or courier disruptions

  • Public holidays

  • Natural disasters or unforeseen circumstances

  • Customs clearance delays (for international shipments)

We appreciate your understanding and patience in such situations.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Kindly share clear photographs of:

  • The outer packaging

  • The product received

  • The shipping label

We will review your request and take appropriate action as per our return/refund policy.

9. Contact Us

For any shipping-related queries or assistance, please contact us:

📧 support@balajisweethouse.com
📞 +91 95157 90348