Refund, Cancellation & Return Policy
Balaji Sweet House Pvt. Ltd. (BSHPL)
Last Updated: [1 March 2026]1. Nature of Products
All products sold by Balaji Sweet House Pvt. Ltd. are perishable food items, including sweets, namkeen, and related products. Due to the perishable nature of these goods, returns are strictly limited as outlined below.
2. Order Cancellation
2.1 Cancellation by Customer
Orders may be cancelled only before dispatch.
Once the order has been dispatched, cancellation will not be permitted.
Cancellation requests must be made by contacting:
+91 95157 90348
Refunds for eligible cancellations will be processed to the original payment method.
2.2 Cancellation by BSHPL
We reserve the right to cancel any order due to:
Product unavailability
Quality concerns
Payment verification issues
Technical errors
Suspected fraudulent activity
In such cases, the full amount paid will be refunded.
3. Refund Eligibility
Refunds or replacements will only be considered under the following circumstances:
Incorrect product delivered
Product damaged during transit
Missing items in the order
Refunds will not be granted for:
Change of mind
Taste preferences
Slight variations in color, texture, or appearance
Delay caused by courier beyond our reasonable control
Improper storage after delivery
4. Time Limit to Raise Complaint
Customers must notify us within 24 hours of delivery.
Complaints raised after 24 hours may not be entertained due to the perishable nature of the products.
5. Proof Requirement
To process any refund or replacement request, customers must provide:
Clear photos of the product
Video of unboxing (mandatory for transit damage claims)
Order details
Failure to provide sufficient proof may result in rejection of the request.
6. Replacement Policy
If approved, a replacement of the same product will be sent.
If the same product is unavailable, an equivalent product may be offered after customer confirmation.
Replacement is subject to product availability.
7. Refund Process
Approved refunds will be processed to the original mode of payment.
Refund processing may take 7–14 business days, depending on banking/payment gateway timelines.
Shipping charges (if any) are non-refundable unless the error is from our side.
8. No Return of Perishable Goods
Due to food safety regulations:
Products once delivered cannot be physically returned.
Approved cases will be resolved through refund or replacement only.
9. Limited International Orders
For international shipments (if applicable):
Refunds will not be issued for delays or damage caused due to customs clearance processes.
Customers are responsible for compliance with local import regulations.
10. Contact Information
For refund or cancellation requests:
Email: support@balajisweethouse.com
Phone: +91 95157 90348
Registered Office Address:
Balaji Sweet House Pvt. Ltd.
Plot No. 1, 2, 3 & 7, 8, 9, Door No.366
Industrial Park, Sattenapalle
Palnadu - 522403
Andhra Pradesh, India